Cancellation & Refund Policy
At [officialhkservices.com], we value transparency and strive to deliver the best possible results for our clients. This policy outlines our terms regarding cancellations and refunds for our digital marketing services.
Cancellation Policy
We understand that business needs can change. If you wish to cancel a service, please review the following terms:
1. Monthly/Retainer-Based Services
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You may cancel ongoing monthly services (such as SEO, Social Media Management, PPC, etc.) by providing written notice at least 14 days before your next billing date.
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Cancellations made less than 14 days before the next billing cycle will still be charged for that month, and cancellation will take effect the following cycle.
2. One-Time or Project-Based Services
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For services such as website development, audits, or one-time campaigns, cancellations must be made within 48 hours of payment, provided work has not yet started.
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If work has already commenced, a partial refund may be issued depending on the amount of work completed up to the cancellation point.
Refund Policy
Our services are time and effort-based, and results may vary depending on various factors such as market conditions, competition, and your business niche.
Refunds Will Be Issued Only In the Following Cases:
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You cancel a one-time service within 48 hours of payment and no work has started.
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A technical or billing error was made on our end.
Refunds Will Not Be Issued For:
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Work that has already been completed.
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Retainer/monthly services after the billing period has begun.
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Delays caused by a lack of client communication or missing information.
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Results not meeting subjective expectations when all agreed deliverables were provided.
Dispute Resolution
If you are unsatisfied with the service, please contact us within 7 days of project delivery. We will do our best to resolve any issues and offer a solution where possible.
Contact Us
For cancellations, refunds, or questions about this policy, please reach out to us at:
[officialhemantkumar09@gmail.com]
[+91-9335533652]
[https://officialhkservices.com/]